Refund & Cancellation

This policy applies to payments made for Nirvag Pro subscription plans, upgrades, renewals, add-ons, or other paid services offered through Nirvag Pro or an authorized payment channel.

• Nirvag Pro may provide a 14-day free trial to eligible users. No credit card is required to start the free trial, as indicated on the Nirvag Pro website.
• Users may cancel their account during the free trial. A paid subscription will only begin if the user chooses to subscribe to a paid plan and completes the applicable payment process.

• Nirvag Pro may offer monthly and yearly subscription options. The applicable price, billing frequency, included users/agents, features, taxes, and other charges will be displayed at the time of purchase or subscription.
• Yearly plans may be offered at a discounted price compared with monthly billing. The pricing and discount applicable to a subscription are determined at the time the subscription is purchased.
• Paid subscriptions may renew automatically where recurring billing is enabled. Users are responsible for cancelling before the next renewal date if they do not wish to continue the subscription.

• Users may request cancellation of their Nirvag Pro subscription at any time through the available account or subscription-management options, or by contacting Nirvag Pro support.
• Cancellation stops future renewals. Unless otherwise required by applicable law or expressly approved by Nirvag Pro, cancellation does not automatically result in a refund of amounts already paid.
• After cancellation, access to paid features may continue until the end of the current paid billing period, subject to the applicable subscription terms.

• Subscription payments are generally non-refundable once a paid subscription has been activated.
• We do not ordinarily provide refunds for unused days, partial usage, change of mind, or failure to use the service during the subscription period.
• For annual subscriptions, cancellation before the end of the annual billing period does not automatically entitle the customer to a partial or prorated refund.
• For monthly subscriptions, cancellation during a billing cycle does not automatically entitle the customer to a refund for the unused portion of that billing cycle.

• A duplicate payment for the same subscription or transaction.
• A payment that was successfully debited but the subscription was not activated because of a verified technical or payment-processing error.
• An incorrect or excess charge caused by an error attributable to Nirvag Pro.
• A refund that is required under applicable law.
• Other exceptional circumstances approved by Nirvag Pro after review.
• Any refund outside these circumstances is subject to the sole discretion of Nirvag Pro, to the extent permitted by applicable law.

• If a customer is charged more than once for the same subscription or transaction due to a technical or payment-processing issue, the customer should contact Nirvag Pro support with the transaction/reference details.
• After verification, an eligible duplicate payment may be refunded through the original payment method, subject to payment gateway and banking timelines.

• If the customer's bank account, card, UPI account, or other payment method is debited but the Nirvag Pro subscription is not activated, the transaction will be verified with the relevant payment gateway or financial institution.
• Where the payment is confirmed as failed and the amount has been received by Nirvag Pro, an eligible refund will be initiated through the original payment method, subject to verification and applicable processing timelines.

• If a customer upgrades or changes a subscription plan, the applicable charges and billing adjustments will be determined according to the pricing and billing terms presented at the time of the change.
• A plan change does not automatically create a right to a cash refund for unused time, unless expressly stated at the time of the transaction or required by applicable law.

• Change of mind after purchasing a subscription.
• Failure to use the platform or its features.
• Unused days or unused user/agent capacity.
• Cancellation after a subscription has been activated.
• Cancellation of an annual plan before the end of its annual term.
• Dissatisfaction with business results, productivity outcomes, or results obtained from using the platform.
• Account suspension or termination resulting from a violation of the Terms & Conditions or misuse of the platform.

• Refund requests should be submitted to Nirvag Pro support with sufficient information to identify and verify the transaction.
• Name of the account holder or organization.
• Registered email address.
• Subscription plan.
• Date and amount of payment.
• Transaction/reference ID or payment receipt.
• Reason for the refund request.
• Any relevant supporting information or documents.

• Each refund request will be reviewed based on the transaction history, subscription status, payment records, applicable plan terms, and the circumstances described by the customer.
• Nirvag Pro may request additional information where necessary to verify the request and prevent fraudulent or unauthorized refund claims.

• Where a refund is approved, it will normally be initiated to the original payment method used for the transaction, unless another method is required or agreed upon.
• After a refund is initiated, the time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
• Nirvag Pro is not responsible for delays caused by third-party payment processors or financial institutions.

Where applicable, taxes, statutory charges, payment gateway fees, or other non-refundable charges may be treated in accordance with applicable law and the terms presented at the time of payment.

• Nirvag Pro reserves the right to investigate transactions that appear fraudulent, unauthorized, abusive, or inconsistent with the customer's account activity.
• Refunds may be withheld or declined where there is evidence of fraud, misuse, false information, or violation of applicable laws or Nirvag Pro's Terms & Conditions.

Nirvag Pro will make reasonable efforts to maintain the availability of the platform. Temporary interruptions caused by events beyond our reasonable control, including internet failures, third-party service outages, infrastructure failures, natural events, government actions, or other force majeure circumstances, do not by themselves create an automatic right to a refund.

• Nirvag Pro may update this Refund & Cancellation Policy from time to time.
• Any revised policy will be published on the applicable Nirvag Pro website with an updated effective date.
• Continued use of paid services after an updated policy becomes effective constitutes acceptance of the revised policy, subject to applicable law.

This Policy shall be governed by the laws applicable to the jurisdiction in which the legal entity operating Nirvag Pro is registered, subject to applicable consumer protection and other mandatory laws.

For questions regarding cancellations, subscriptions, billing, or refund requests, please contact Nirvag Pro through the official support/contact channel published on the Nirvag Pro website.