Privacy Policy

Nirvag Pro (“Nirvag Pro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, use the Nirvag Pro construction-management application, use our mobile or web interfaces, contact us, or otherwise use our services (collectively, the “Service”).

By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

• Account and contact information, such as your name, company name, job title, email address, phone number, billing address, and login information.
• Business and construction information that you or your organization enter into the platform, including project names, site details, client details, leads, tasks, schedules, workforce information, supplier information, purchase orders, inventory records, invoices, expenses, documents, reports, and related project data.
• Workforce information, which may include employee or worker names, roles, attendance, schedules, task assignments, time records, and other information entered by authorized customers.
• Payment and billing information, such as subscription plan, transaction details, invoices, and billing history. Payment-card information may be processed directly by third-party payment providers rather than stored by Nirvag Pro, depending on the payment method used.
• Technical and usage information, such as IP address, browser type, device information, operating system, pages or screens viewed, approximate usage times, application events, referring pages, and diagnostic information.
• Communications and support information, including messages, support requests, feedback, survey responses, and information you provide when contacting us.
• Information you choose to submit through forms, free-trial requests, demo requests, newsletters, or other interactions with Nirvag Pro.

• To create and administer accounts and provide access to the Nirvag Pro platform.
• To provide construction-management functionality, including CRM, project and site management, workforce management, attendance, HR-related records, purchasing, suppliers, materials and inventory, invoices, expenses, documents, dashboards, reports, and analytics.
• To process subscriptions, payments, invoices, trials, upgrades, cancellations, and other account transactions.
• To provide customer service, technical support, onboarding, training, and product assistance.
• To communicate with you about your account, service notices, security alerts, product updates, billing matters, and other operational information.
• To monitor performance, troubleshoot problems, prevent fraud and misuse, maintain security, and protect the rights and safety of users and the Service.
• To understand usage trends, improve usability, develop features, and improve the reliability and performance of Nirvag Pro.
• To comply with applicable legal, regulatory, tax, accounting, and lawful governmental requirements.
• To send marketing communications where permitted by applicable law and subject to your preferences.

• Customers may enter information about their employees, workers, clients, suppliers, contractors, and other individuals into Nirvag Pro. The customer organization is responsible for determining why that information is collected and how it should be used.
• Where Nirvag Pro processes such information on behalf of a business customer, Nirvag Pro will process the information primarily to provide and support the Service and according to the customer’s instructions, applicable agreement, and applicable law.
• Customers are responsible for ensuring that they have the necessary notices, permissions, consents, and lawful basis to collect and upload personal information into Nirvag Pro.

• We may share information with service providers and technology partners that help us host, operate, secure, maintain, support, analyze, or improve the Service.
• We may share necessary information with payment processors and billing providers to process subscription payments and related transactions.
• We may disclose information to professional advisers, auditors, insurers, or other business partners where reasonably necessary for legitimate business purposes.
• We may disclose information when required by law, court order, legal process, governmental request, or where reasonably necessary to protect the rights, safety, property, or security of Nirvag Pro, our users, or others.
• We may transfer or disclose information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.
• We do not sell or rent personal information to third parties for their independent marketing purposes.

• Online payments may be handled by third-party payment gateways or processors that use their own security and privacy practices.
• Nirvag Pro does not intend to store full debit-card or credit-card numbers on its own systems when payment processing is handled by an external payment provider.
• Payment information should be provided only through the designated secure payment interface.

• Our website and application may use cookies, local storage, pixels, analytics technologies, or similar tools to keep the Service functioning, remember preferences, understand usage, measure performance, and improve the user experience.
• Where required by applicable law, we will provide appropriate choices or notices regarding non-essential cookies and similar technologies.
• You may be able to control cookies through your browser or device settings, although disabling certain cookies may affect the functionality of the Service.

• The Nirvag Pro website or application may contain links to third-party websites, integrations, payment services, communication tools, or other external services.
• Third-party services are governed by their own privacy policies and terms. Nirvag Pro is not responsible for the privacy, security, or content practices of third parties that we do not control.

• We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
• Security measures may include access controls, authentication, encryption or secure transmission where appropriate, monitoring, backups, and role-based permissions.
• No online system can be guaranteed to be completely secure. You are also responsible for protecting your account credentials and using appropriate security practices.

• We retain personal information for as long as reasonably necessary to provide the Service, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect our legitimate interests.
• Customer data may be retained for a reasonable period after account termination to allow for data recovery, legal compliance, dispute resolution, or other legitimate purposes, subject to the applicable agreement and deletion processes.
• Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and the customer’s subscription or contractual arrangements.

• Depending on your location and applicable law, you may have rights relating to your personal information, which can include requesting access, correction, deletion, restriction, portability, or information about processing.
• You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
• Requests should be submitted through the contact details provided in this Privacy Policy. We may need to verify your identity before completing a request.
• Where Nirvag Pro processes information on behalf of a business customer, individuals may need to direct certain requests to the relevant customer organization, and Nirvag Pro may assist that customer as required by applicable law.

• We may send product announcements, educational content, promotional messages, newsletters, or other marketing communications where permitted.
• You may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us.
• You may continue to receive essential service, security, billing, or transactional communications.

• Nirvag Pro is a business-oriented construction-management service and is not directed to children.
• We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
• If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

• Depending on our service providers, infrastructure, and your location, personal information may be processed or stored in countries other than the country in which you reside.
• Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

• If Nirvag Pro becomes aware of a security incident involving personal information, we will assess and respond to the incident in accordance with applicable law and our security procedures.
• Where legally required, we may notify affected customers, individuals, regulators, or other relevant parties.

• We may update this Privacy Policy from time to time to reflect changes in our Service, business practices, technology, or legal requirements.
• The updated version will be published on the Nirvag Pro website or application with a revised “Last Updated” date.
• Where required by law, we will provide additional notice or obtain consent for material changes.

For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information, please contact us.